Current support status
Recalia is not publicly available yet. Support currently covers product questions and authorized testing. This page will be expanded with release-specific troubleshooting before public launch.
Contact support
Email [email protected] and include “Recalia” plus the issue type in the subject.
- Include device model, OS version, app version/build when available, and reproducible steps.
- Do not send passwords, verification codes, API keys, full private documents, or unnecessary sensitive data.
- Redact personal information from screenshots before sending them.
Common support topics
- Sign-in and verification
- Import and parsing
- OCR, search and citations
- Local model downloads and runtime
- Assistant timeout or truncated answers
- Sync and devices
- Subscriptions
- Privacy and account deletion
