Delete Account

Recalia provides in-app cloud-account deletion. The public production domain does not yet expose the self-service web deletion form. Deleting the cloud account does not automatically remove local Knowledge, source files, indexes, or local model data.

Last updated：2026-09-30

Current status

Recalia provides in-app account deletion. Signed-in users can delete the cloud account in the app; users who cannot access the app can use this public deletion-information page and contact support from the registered email address.

Deleting the cloud account does not automatically remove local Knowledge, source files, local indexes, or local model data stored on the device.

Deletion requests during testing

Email [email protected] from the address registered with Recalia and use the subject “Delete Recalia account”. Do not send passwords, verification codes, API keys, or private documents; support will process the request after the required identity verification.

Do not send passwords, verification codes, API keys, or private documents.

Deletion scope

Deletion should cover the Recalia account and deletable server-side account data, sync data, device associations, and configuration. Local files, local indexes, and local model data remain under device control and can be removed from the app/device.

Third-party services

Deleting a Recalia account does not automatically delete data held by a third-party AI provider that the user explicitly chose. Those providers have their own deletion and retention rules.